Refund policy

Last Updated: June 2026

At Winterberry Hearth, each item is carefully selected, handcrafted, packaged, and prepared with care. Due to the nature of our products, we maintain the following refund and return policy.

All Sales Are Final

Unless otherwise required by law, all sales are final.

We do not accept returns, exchanges, or cancellations once an order has been placed.

Please review your order carefully before completing your purchase.

Non-Returnable Items

For health, safety, and quality reasons, we cannot accept returns or exchanges on:

Food products
Candy and confections
Tea blends
Simmer pot blends
Bath and body products
Wax melts
Candles
Soaps
Seasonal or limited-edition items
Custom or personalized products
Clearance or discounted merchandise
Digital products and downloadable content

These items cannot be restocked or resold once they leave our possession.

Order Cancellations

Orders begin processing shortly after they are placed.

For this reason, we do not accept cancellations, modifications, or changes to orders after purchase.

Please verify all product selections, quantities, and shipping information before submitting your order.

Damaged or Incorrect Orders

If your order arrives damaged or if you receive the wrong item, please contact us within 3 days of delivery.

To help us evaluate the issue, please include:

Your order number
A description of the problem
Clear photographs of the item(s)
Photographs of the packaging, if applicable

If approved, we may, at our sole discretion:

Send a replacement item
Issue store credit
Issue a refund for the affected item

Requests submitted after 3 days of delivery may not be eligible for review.

Lost or Stolen Packages

Winterberry Hearth is not responsible for lost, stolen, delayed, or misdelivered packages once they have been accepted by the shipping carrier.

If a package appears lost or damaged during transit, we encourage customers to contact the carrier directly and initiate a claim when applicable. We will gladly assist by providing available shipment information.

Refused Deliveries

Orders refused by the recipient or returned due to incorrect address information provided by the customer are not eligible for refunds.

Any reshipment costs are the responsibility of the customer.

Product Variations

Many Winterberry Hearth products are handcrafted and may feature natural ingredients, botanicals, wood, crystals, herbs, spices, dried fruits, or other natural materials.

Variations in color, texture, appearance, scent, packaging, and botanical materials are normal and are not considered defects.