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Easy Contact Options

Reach out to us effortlessly by completing the form below or emailing us at WinterberryHearthCo@gmail.com.

Quick Response Time

Response times are within 12-24 hours excluding weekends and holidays.

Contact Us Anytime

We are here for you 24/7, so feel free to contact us anytime with your questions or feedback and we will respond to you as soon as we can.

Become Part of the Hearth
Receive seasonal letters from Hearth, cozy inspiration, collection releases, recipes, and quiet reminders to slow down and savor the season.

Frequently asked questions

Absolutely. Winterberry Hearth pieces make beautiful, thoughtful gifts.

If you’d like your order sent directly to someone, you can enter their address at checkout. (Optional: include a gift note if you plan to offer that later.)

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Because each Winterberry Hearth piece is handcrafted in small batches, I’m unable to accept returns at this time.

However, if something arrives damaged or there is an issue with your order, please reach out within 3 days of delivery and I’ll make it right.

Yes, due to the nature of handmade, small-batch, and seasonal items, all purchases are considered final sale.

That said, your experience matters. If there’s ever a problem with your order, please don’t hesitate to reach out.

Orders are typically processed within 2–5 business days, with additional time during seasonal or high-volume periods.

Once shipped, delivery times will vary based on your location, but most orders arrive within 3–7 business days. To guarantee freshness all breads and cookies are sent via priority mail.

You’ll receive tracking information as soon as your order is on its way.

Each item is created with care using thoughtful ingredients, simple processes, and intentional design, never mass-produced.

Because many offerings are made in limited quantities or with seasonal elements, slight variations are part of what makes each piece unique.

Shipping is offered at a flat rate of $5.95 to keep things simple and consistent.

Orders are carefully packaged to ensure they arrive safely and ready to enjoy.

Each piece is handcrafted, which means slight variations in color, texture, or appearance are completely natural.

These small differences are part of the charm and intention behind handmade goods.

Many Winterberry Hearth items are created using simple, thoughtfully chosen ingredients and materials inspired by old-world traditions. We use organic and ethically sourced whenever and wherever possible.

Specific ingredients will always be listed on each product page for full transparency.

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