Returns & Exchanges

Due to the nature of our products, returns and exchanges are limited.

Non-Returnable / Non-Refundable Items

Food and confection items
Bath & body products
Smudging items
Wax melts
Simmer pots
Any item where a scent is selected
Personalized or custom items
Digital products
Living plants

These items cannot be returned or exchanged for safety, hygiene, and customization reasons.

Case-by-Case Review

Damaged items due to shipping must be reported within 48 hours of delivery.
Clear photos are required.
Replacement or store credit is at our discretion.

We do not issue refunds for buyer’s remorse, misuse, or improper care.

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Frequently asked questions

Absolutely. Winterberry Hearth pieces make beautiful, thoughtful gifts.

If you’d like your order sent directly to someone, you can enter their address at checkout. (Optional: include a gift note if you plan to offer that later.)

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Because each Winterberry Hearth piece is handcrafted in small batches, I’m unable to accept returns at this time.

However, if something arrives damaged or there is an issue with your order, please reach out within 3 days of delivery and I’ll make it right.

Yes, due to the nature of handmade, small-batch, and seasonal items, all purchases are considered final sale.

That said, your experience matters. If there’s ever a problem with your order, please don’t hesitate to reach out.

Orders are typically processed within 2–5 business days, with additional time during seasonal or high-volume periods.

Once shipped, delivery times will vary based on your location, but most orders arrive within 3–7 business days. To guarantee freshness all breads and cookies are sent via priority mail.

You’ll receive tracking information as soon as your order is on its way.

Each item is created with care using thoughtful ingredients, simple processes, and intentional design, never mass-produced.

Because many offerings are made in limited quantities or with seasonal elements, slight variations are part of what makes each piece unique.

Shipping is offered at a flat rate of $5.95 to keep things simple and consistent.

Orders are carefully packaged to ensure they arrive safely and ready to enjoy.

Each piece is handcrafted, which means slight variations in color, texture, or appearance are completely natural.

These small differences are part of the charm and intention behind handmade goods.

Many Winterberry Hearth items are created using simple, thoughtfully chosen ingredients and materials inspired by old-world traditions. We use organic and ethically sourced whenever and wherever possible.

Specific ingredients will always be listed on each product page for full transparency.

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Returns & Exchanges